1. Introduction
Lumenis Electrical is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you agree to the practices described in this policy.
2. Who We Are
Lumenis Electrical is a UK-based electrical services provider offering residential and commercial electrical solutions.
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided at the end of this page.
3. Information We Collect
We may collect and process the following types of personal data:
a) Information You Provide to Us
Full name
Email address
Phone number
Property address
Details of your enquiry
Any information submitted via contact forms
b) Automatically Collected Information
When you visit our website, we may collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website
This information helps us improve website functionality and user experience.
4. How We Use Your Information
We use your personal data to:
Respond to enquiries
Provide quotations
Deliver electrical services
Issue invoices
Improve our website
Comply with legal obligations
We only process your data when we have a lawful basis under UK GDPR, including:
Your consent
Performance of a contract
Legal obligation
Legitimate business interests
5. Sharing Your Information
We do not sell or rent your personal data.
We may share your data with:
Accountants or professional advisers
IT service providers
Payment processors
Regulatory authorities (if legally required)
All third parties are required to respect the security of your data and treat it in accordance with the law.
6. Data Retention
We retain personal data only as long as necessary for:
Providing services
Meeting legal or tax obligations
Resolving disputes
When no longer required, your data will be securely deleted or anonymised.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss or misuse
Alteration or disclosure
However, no method of transmission over the internet is completely secure.
8. Your Rights Under UK GDPR
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure (“right to be forgotten”)
Object to processing
Restrict processing
Request data portability
Withdraw consent at any time
To exercise your rights, please contact us directly.
If you are not satisfied with how we handle your data, you may lodge a complaint with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
9. Cookies
Our website may use cookies to improve user experience and analyse traffic.
Cookies may collect anonymised data such as:
Pages visited
Time spent on site
Browser type
You can control cookies through your browser settings. For more details, please see our Cookie Policy (if applicable).
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact:
Lumenis Electrical
Website: https://lumeniselectrical.co.uk
Email: info@lumeniselectrical.co.uk
Phone: 07769696684
